Optimize Incident Response and Ticketing

The ServiceNow ITSM integration enhances incident management by automating ticket creation, updates, and tracking through the CrowdStrike Falcon® platform. With seamless compatibility with Falcon® Fusion SOAR workflows, this integration ensures consistent and efficient remediation efforts, aligning IT and security teams to accelerate resolution times. Automating incident management workflows minimizes manual intervention, improves operational efficiency, and ensures critical events are addressed promptly.

1. 01

   Automated Ticketing

   Automatically create and update tickets in ServiceNow ITSM based on Falcon detections.

2. 02

   Gain additional context

   Gain additional context from customized notifications to enable faster investigation, triage, and remediation.

3. 03

   Create consistent workflows

   Create consistent and repeatable automated workflows to accelerate response, improving SOC efficiency.

4. 04

   Configure consistent attributes

   Configure consistent attributes such as the Assigned User, Assigned Group, Category, a Short Description and Attributes from the event to be included in the ticket given the outlined trigger or condition.