Streamline incident management and customer service workflows

The Zendesk integration enhances incident management and customer service operations by automating ticket creation, updates, and resolution workflows within the CrowdStrike Falcon® platform. Integrated with Falcon® Fusion SOAR workflows, this integration enables teams to improve response times, manage tickets efficiently, and ensure seamless communication across customer and internal service teams.

• Automated Ticket Creation
  Automated Ticket Creation: Automatically generate tickets for incidents or service requests to improve workflow efficiency.
• Real-Time Updates
  Synchronize ticket statuses, comments, and assignees between Falcon and Zendesk in real time.
• Streamlined Resolution
  Automate ticket workflows to ensure faster resolution of incidents and customer service issues.
• Seamless Integration
  Enhance incident management by integrating Zendesk actions with Falcon® Fusion SOAR workflows.