Streamline incident management and customer service workflows

The Zendesk integration enhances incident management and customer service operations by automating ticket creation, updates, and resolution workflows within the CrowdStrike Falcon® platform. Integrated with Falcon® Fusion SOAR workflows, this integration enables teams to improve response times, manage tickets efficiently, and ensure seamless communication across customer and internal service teams.

1. 01

   Automated Ticket Creation

   Automated Ticket Creation: Automatically generate tickets for incidents or service requests to improve workflow efficiency.

2. 02

   Real-Time Updates

   Synchronize ticket statuses, comments, and assignees between Falcon and Zendesk in real time.

3. 03

   Streamlined Resolution

   Automate ticket workflows to ensure faster resolution of incidents and customer service issues.

4. 04

   Seamless Integration

   Enhance incident management by integrating Zendesk actions with Falcon® Fusion SOAR workflows.